Continuing Education Archives

The Alzheimer's Association projects that by 2025, there will be an estimated 7.1 million people age 65 and older with Alzheimer's disease - a 40% increase from the 5.1 million age 65 and older affected in 2015.

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Dr. Steve Albrecht, a leading national expert on library safety and security and author of the new ALA book, Library Security, has trained thousands of library employees on the do's and don'ts of handling difficult patrons, transients, crooks, Internet hogs, and others who want to disrupt the library environment. This webinar offers practical, realistic tools which will make your facility a better, safer place to work.

Since libraries are public places and we have an 'invitee' relationship with our patrons, our duty of care is higher. From the moment we open our doors in the morning until we close them at night, we need to do our best to protect staff and patrons of all ages from seen or unseen harms or known or unknown liabilities. This session focuses on building your awareness and responses to emergency and non-emergency events ranging from "slip and falls" to active shooters, from weather to a broken pipe, and from fires to power outages. Your presenter, noted library security expert, Dr.

Library services to people with disabilities are provided by all levels of library staff. From the part-time aide checking out library materials to the library director determining policies, staff skills and attitudes are crucial for a satisfactory library experience. All libraries have a plan for serving people with disabilities, whether it is the installation of ramps or the creation of special needs story times. But improvements are always possible.

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If you missed Diane Decker's customer service workshops in May of 2014, you'll want to check out this abbreviated webinar version recorded for RAILS. This webinar will explore ways to meet and exceed both internal and external customers' expectations. Other topics include communication skills and ways to interact with challenging or upset customers.