Continuing Education Archives

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Many of our training events have been recorded. Search for past webinars and workshops below.

Some recordings are available only to people affiliated with RAILS libraries.

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  • Beyond Assistive Technology: Improving Library Services to People with Disabilities

    • 1 hr 2 min 24 s • Added:

    Library services to people with disabilities are provided by all levels of library staff. From the part-time aide checking out library materials to the library director determining policies, staff skills and attitudes are crucial for a satisfactory library experience. All libraries have a plan for serving people with disabilities, whether it is the installation of ramps or the creation of special needs story times. But improvements are always possible.

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  • Customer Service Webinar

    • 42 min 11 s • Added:

    If you missed Diane Decker's customer service workshops in May of 2014, you'll want to check out this abbreviated webinar version recorded for RAILS. This webinar will explore ways to meet and exceed both internal and external customers' expectations. Other topics include communication skills and ways to interact with challenging or upset customers.

    Viewing access to this recording is restricted.