Continuing Education Archives

This webinar includes a brief overview of basic handling and surface cleaning for collections materials while introducing participants to recommendations for mitigating risks and securing collections during the COVID-19 pandemic. The presentation includes a half-hour question and answer session with a Northeast Document Conservations Center Preservation Specialist and a Conservator to address specific concerns from RAILS members.

Looking for some relief from the stress of the pandemic? Join Hannah Ramlo, Founder and Executive Director of Soulside Healing Arts, as she leads you through some foundational elements of mindful breath and movement.

Topics include:

-Introduction the benefits and science behind yoga

-Practice both calming and invigorating breathing techniques.

-Link breath to movement in postures that can alleviate common tensions

This webinar was recorded on April 20, 2020 and is approximately 30 minutes.

As the opiod epidemic has swept across the U.S., libraries have been forced to deal with a multitude of unprecedented issues. Some libraries have trained their employees to administer Narcan, an opiod antagonist sprayed into the nose of a suspected overdose patient. Other libraries struggle with what to do with drug residue, needles, and related heroin-use paraphernalia left in restrooms, book drops, and even the library stacks.

The jjslist.com Disability Awareness Players are a troupe of volunteers who train audiences about disability awareness. The interactive presentation includes skills-building activities, role-play, and an anything goes Q&A. Topics covered include: Person-first language; Ten Tips Poster; Sighted-guiding; What to do when you don't understand someone; How to interact with someone in a wheelchair; How to interact with someone with a processing disorder; 508 compatibility.

Topics:
- Introduction
- Person-first language
- Role Play
- Q&A

Oh yes…they're out there and they're coming to your library. Angry, nasty and even downright unreasonable customers on a mission to tell and show you how they feel. Their behaviors really are difficult! The good news is that you can choose to not let them drag you down or ruin your day. And by using a few proven techniques and questions some of these angry customers could actually leave feeling better!

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The Alzheimer's Association projects that by 2025, there will be an estimated 7.1 million people age 65 and older with Alzheimer's disease - a 40% increase from the 5.1 million age 65 and older affected in 2015.

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Dr. Steve Albrecht, a leading national expert on library safety and security and author of the new ALA book, Library Security, has trained thousands of library employees on the do's and don'ts of handling difficult patrons, transients, crooks, Internet hogs, and others who want to disrupt the library environment. This webinar offers practical, realistic tools which will make your facility a better, safer place to work.

Since libraries are public places and we have an 'invitee' relationship with our patrons, our duty of care is higher. From the moment we open our doors in the morning until we close them at night, we need to do our best to protect staff and patrons of all ages from seen or unseen harms or known or unknown liabilities. This session focuses on building your awareness and responses to emergency and non-emergency events ranging from "slip and falls" to active shooters, from weather to a broken pipe, and from fires to power outages. Your presenter, noted library security expert, Dr.

Library services to people with disabilities are provided by all levels of library staff. From the part-time aide checking out library materials to the library director determining policies, staff skills and attitudes are crucial for a satisfactory library experience. All libraries have a plan for serving people with disabilities, whether it is the installation of ramps or the creation of special needs story times. But improvements are always possible.

Details/Watch

If you missed Diane Decker's customer service workshops in May of 2014, you'll want to check out this abbreviated webinar version recorded for RAILS. This webinar will explore ways to meet and exceed both internal and external customers' expectations. Other topics include communication skills and ways to interact with challenging or upset customers.