Many of your library customers expect they can pay bills, order products and services, receive weather alerts, earn discounts, and talk to an expert online via text, e-mail, or social media. It is likely that even before the COVID-19 crisis you were taking advantage of technology to improve communications with your library users. The transition to social distancing with your library has been relatively easy for experienced users of computers and mobile devices. But for some, the loss of the personal connection with your staff is disconcerting.
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