Are you proficient with computers and helping others feel comfortable using technology? Are you adept at providing exceptional customer service? Wilmette Public Library is looking for a patient, friendly, Substitute Digital Services Assistant who enjoys helping others, and possesses strong communication and instructional skills to explain technical information to all types of users. In this role, you will be assisting our patrons in the use of the library computers & technology, and monitor the patron computer area.
Wilmette Public Library has been named a Library Journal “5 Star Library” every year since 2019, proudly serving a highly-engaged community committed to learning, creativity, growth, and development.
Essential duties
- Provides exceptional customer service to all patrons using library technology.
- Assists patrons using library computers, printers, scanners, copiers, and other technology equipment. Troubleshoot common technology issues.
- Maintains knowledge of tools and resources for digital media creation, and digitization (audio, images, and video).
- Provides individual instruction in the use of resources.
Additional duties
- May assist patrons with Maker technology and equipment in the Studio.
Qualification
- HS Diploma or GED required. Some college or post HS study desirable.
- Proven experience troubleshooting MS Windows, MS Office, Android, MAC OS, and iOS.
- 1 year of customer service experience required.
- Ability to demonstrate and deliver exceptional customer service for patrons and staff.
- Exceptional communication skills both verbal and written.